Grievance Redressal
The Centre for Distance and Online Education (CDOE), University of Delhi, has a grievance redressal mechanism to provide students with a formal channel for raising academic and administrative concerns. The mechanism aims to promote fairness, transparency and accountability in the consideration and resolution of grievances, in accordance with the applicable University guidelines and procedures.
Students are advised to submit their grievances through the appropriate official channel and provide complete and accurate information to facilitate their consideration. Where supporting documents are required, these should be submitted in accordance with the prescribed procedure.
Campus of Open Learning Grievance Redressal and Management (COL GRAM)
COL GRAM
COL GRAM was envisaged by the Academic Coordinator of the Open Learning Development Centre (OLDC) as a single point of access for students of the Campus of Open Learning (COL) and the Centre for Distance and Online Education (CDOE) to raise academic and administrative queries. The platform facilitates access to support concerning Personal Contact Programme (PCP) classes and other student-related matters.
Students can submit their queries through the COL GRAM portal by providing the required details, including their name, SOL roll number or control number, programme, contact information and query description. Supporting documents may also be uploaded, where necessary, in accordance with the portal's file requirements.
Upon submission, students receive a tracking ID that enables them to monitor the status of their queries or complaints. Students should provide a valid email address and mobile number to facilitate communication regarding their submissions.
The current COL GRAM portal indicates a response or resolution period of 3–5 working days. Students should refer to the portal for the latest information regarding query processing and resolution.
Submission Requirements & Workflow
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Student Identification
Name, SOL Roll Number or Control Number, and Programme.
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Verified Contact Details
Valid mobile number and email address for status communication.
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Query & Document Upload
Concise query description with supporting files where required.
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Unique Tracking ID
Receive instantaneous tracking ID to monitor resolution progress.
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Resolution Timelines
Prompt resolution within 3–5 working days.
Call Centre
CDOE Call Centre Support
The CDOE Call Centre serves as an important point of contact between the institution and its students. It facilitates access to information and guidance on academic and administrative matters, helping students obtain clarification on issues related to their studies and institutional services.
Students may contact the Call Centre for clarification and guidance on these matters. Queries requiring formal submission, documentation or status tracking should be directed to the relevant official portal or prescribed procedure.
Services Offered
The Call Centre provides guidance and information relating to:
Course content and academic requirements.
Assignments and assessments.
Study materials and learning resources.
Personal Contact Programme (PCP) classes.
Academic and administrative queries.
Students may contact the Call Centre for clarification and guidance on these matters. Queries requiring formal submission, documentation or status tracking should be directed to the relevant official portal or prescribed procedure.
Contact Information
Students may reach the dedicated Call Centre during official working hours for guidance on academic and administrative queries.